Quality Assurance

Quality Assurance

NeuroHealth Solutions is committed to operational excellence. We strongly believe that patient records should tell a detailed and consistent story from beginning to end. That’s why NeuroHealth Solutions is leading the way in raising the standard of regulatory compliance in each location served.
Our confidence in our documentation comes from our commitment to detail, our tireless staff training, and the many layers of compliance we have painstakingly built into our day-to-day operations.
Ensuring that our documentation supports the services our clients are getting also guarantees a continuum of care should a client need services in addition to what NeuroHealth Solutions is providing.

Raising the Standard

We have instituted treatment team meetings and peer-to-peer audits. These are done regularly at each level of care and allow the therapist to review a co-worker’s case file. This will enable them to learn what their peers are doing well and point out examples of what can be improved. We treat these as teachable moments, not punitive, so staff members are not reluctant to point out areas needing improvement.
Quality assurance specialists and program coordinators audit 100 percent of treatment plans, assessments, and progress notes. They look to ensure that appropriate goals have been set, that the focus is appropriate the client’s needs have been addressed, and that there is a well-documented plan for the client’s success. The service plans and assessments are sent back for correction if those criteria are unmet.
We make random verification calls to families to monitor their satisfaction and ensure the client receives the in-home services documented in the progress notes.
Our compliance officer audits a random sample of claims from each department each month. They review progress notes and goals and objectives of the treatment plan. These are just some of the many steps we take to be the industry leader in compliance. Compliance goes hand in hand with client care.